jarlmm.com Return and Exchange Policy
Welcome to jarlmm.com! In order to protect your shopping rights and allow you to purchase your favorite tools with peace of mind, we have formulated the following detailed return and exchange policy, please read it carefully. If you have any questions, you can contact our 24-hour online customer service at any time via email service@jarlmm.com or call 15516866608.
1. Return and Exchange Conditions
Time Range: Within 30 days from the date you sign for the goods, if you are not satisfied with the goods or there are problems with the goods, you can apply for a return or exchange.
Product Status: The returned goods must be kept intact, with accessories, gifts, instructions, original packaging, etc., and will not affect secondary sales. If the goods are damaged by human factors or have obvious signs of use, they will not be returned or exchanged.
Quality Issues: If the goods have quality problems, such as functional failures, serious defects, etc., you can apply for a return or exchange regardless of whether they have been opened or used. We will bear the return shipping costs caused by quality issues.
II. Return and Exchange Process
Application: Please send an application for return and exchange via email service@jarlmm.com or contact customer service at 15516866608, stating the order number, reason for return and exchange, and provide clear photos of product problems (if there are quality problems).
Review: We will complete the review within 1-2 working days and inform you of the review results by email or phone.
Return address: After the review is passed, we will inform you that the return address is in front of Bailingtou Primary School, Dongpu Town, Yuancheng District, Heyuan City (for office use only). Please use a reliable logistics method to send the goods back and keep the logistics order number.
Receipt processing: After we receive the returned goods, we will complete the acceptance within 3-5 working days. If the return and exchange conditions are met, we will process a refund or exchange for you:
Refund: The money will be returned to your payment account by the original route, and it is expected to arrive in 1-3 working days.
Exchange: After confirming that the product is in stock, it will be re-delivered to you within 2-3 working days.
III. Special instructions
Free shipping for the entire store: No matter what the reason for applying for return or exchange, you do not need to bear the shipping fee (except for quality issues), so you can return or exchange without worry.
Customized products: Because customized products are produced according to your needs, if there is no quality problem, they are not supported for return or exchange. Please carefully confirm the product information before placing an order.
Promotional products: For products participating in promotional activities, the rules of the activity must be met when returning or exchanging them. For example, some promotional products may not support return. Please refer to the specific instructions on the activity page.
Heyuan Zhengqi Technology Co., Ltd. always takes customer satisfaction as the core and is committed to providing you with a high-quality shopping experience and considerate after-sales protection. If you have any suggestions on the return and exchange policy, please feel free to give feedback!
The return and exchange policy covers common scenarios and details. If you think some terms need to be adjusted, or want to add special circumstances, please let me know at any time.
